Support

You are a student or a parent

Ask your school first. Your counsellor or the school office holds your account and can reset a password, correct a name or class, or find a missing report straight away. Write to us only if your school cannot help, or if you signed up directly rather than through a school.

You are a school, college or academy

Write to us directly. Tell us your institution name so we can find you.

You bought through Microsoft Marketplace

Write to us directly, and include your subscription ID from the Microsoft admin centre. It is the fastest way for us to find your workspace.

You have a privacy question, or want data deleted

That goes to our Data Protection Officer, not to support. See below.

These four lines turn a two-day conversation into one reply

• Your institution's name, or the student's name and school.
• What you were trying to do.
• What happened instead — the exact words of any message on screen.
• The date and rough time it happened.

What not to send

Please do not email us a student's date of birth, a password, or a photograph of an identity document. We never need any of them, and we will ask you to send the message again without them.

More seats

If you bought through Microsoft Marketplace, change the quantity of your subscription in the Microsoft admin centre. Your seat count on Future Pathways Lab updates by itself, usually within a minute. There is nothing to email us about.

A student cannot be added

Almost always the seats are used up. Your institution dashboard shows how many you have and how many are in use.

A parent has not received the consent email

Check the address on the student's record first, then the parent's spam folder. The email can be sent again from the student's record.

An assessment stopped part way

Nothing is lost. The student signs in again and continues from where they stopped.

Who handles this

Requests to see, correct or delete personal data, and any withdrawal of consent, go to our Data Protection Officer at dpo@steamcube.in. They are handled separately from support and answered within one working day.

More detail

Our privacy policy explains what we hold and for how long.

Data exposure or a security problem

If you believe personal data has been exposed, or you have found a security problem in the platform, write to dpo@steamcube.in with “security” in the subject line. Please tell us before telling anybody else, and we will confirm we have received it the same working day.

Our office

Future Pathways Lab is a program developed, owned and operated by STEAMCUBE Private Limited.